EC 309VS Tillotson HR Velocity Stack

Our Return Policy

We want you to love your purchase! If for any reason you’re not completely satisfied, we’re here to help with returns — just please keep a few things in mind:

- Please contact us within 7 days after your order is delivered if you need to return something.

- You’ll need to send the item back within 30 days of receiving it.

- Returns must be approved by us first — unauthorized returns can’t be accepted.

- Make sure your item is in new, unused condition and includes all original packaging and parts.

- Don’t forget to include a copy of your receipt and a short note explaining the return.

What to Expect

- Once we receive and inspect your return, a 20% restocking fee will be deducted from your refund.

- Shipping costs are non-refundable.

- Refunds will be sent back to the original payment method you used to place the order.

Items That Cannot Be Returned

Some items are final sale and cannot be returned:

- Clearance or Closeout products

- Special or Custom Orders

- Used or Installed Parts

- Cut-to-Length Items

- Customer Modified or Damaged Parts

If you’re unsure whether your item can be returned, just ask!

Return Policy FAQ

Q: How do I start a return?
A: Contact our customer service team within 7 days of delivery. We’ll guide you through the process and provide a return authorization.

Q: Can I return an item without a receipt?
A: Unfortunately, we require a copy of your receipt to process returns.

Q: What condition must the item be in?
A: Items must be unused, complete, and in their original packaging.

Q: Will I get a full refund?
A: Refunds are minus a 20% restocking fee, and shipping charges are non-refundable.

Q: How long does it take to get my refund?
A: Refunds are processed once the returned item is received and inspected. It typically takes 5-10 business days.

Q: Can I exchange an item instead of getting a refund?
A: We currently process returns as refunds only. You can place a new order for a different item.

Shipping Policy

Shipping Methods:
All online orders are shipped via UPS Ground, UPS SurePost, or USPS Priority Mail depending on package size, weight, and destination. Shipping charges are calculated based on the total weight, dimensions, number of boxes, and include processing, handling, and insurance fees.

Please note: All shipping costs are the customer’s responsibility. Charges for orders placed via email or phone may differ from those calculated online.

Order Processing & Delivery Time:

- Standard orders placed Monday through Friday typically ship within 1-2 business days.

- Orders placed on weekends or holidays will be shipped the next available business day (usually Monday or Tuesday).

- Custom or hand-built products may require additional production time before shipping.

- In the rare event of a delay or issue preventing shipment, we will notify you promptly by phone or email.

Express & Expedited Shipping:

Note: We are currently not shipping express shipments

- Express orders (Next Day, 2nd Day, or 2-Day Shipping) must be placed by phone only.

- Orders placed after 12:00 p.m. CST will be processed the next business day.

- UPS guarantees only Next Day Air shipments; 2nd Day Air and other expedited options do not guarantee weekend or holiday delivery. Please plan accordingly.

Important Shipping Information:

- Address Accuracy: Please double-check your shipping address before submitting your order. Incorrect addresses may result in delivery delays or additional fees for rerouting.

- PO Boxes: We can ship to PO Boxes via USPS only. UPS shipments require a valid street address and do not deliver to P.O. boxes.

- International Shipping: International customers are responsible for all duties, taxes, customs fees, and brokerage charges. These fees are separate from merchandise costs and are typically collected at the time of delivery. Please review our full international shipping policy for details.

- PayPal Orders: Orders paid through verified PayPal accounts will be shipped only to the address registered with PayPal, per their policy. No exceptions.

Estimated Shipping Times:

- UPS Ground: 1–7 business days (depending on destination)

- UPS SurePost: 2–7 business days

- USPS Priority Mail: 2–5 business days

Note: These are estimates and actual delivery times may vary due to carrier delays or external factors.

If you have any questions about your shipment or need help choosing a shipping option, please contact our customer service team — we're happy to assist!

UPS Estimated Shipping Lead Times

USPS Estimated Shipping Lead Times 

Shipping FAQ

Q: How long will it take for my order to arrive?
A: Standard shipping typically takes 1-2 business days to process, and delivery usually occurs within 1–7 business days depending on your location and carrier. Expedited options are available for faster delivery.

Q: Can I get my order faster with express shipping?
A: Sorry, we are no longer offering express shipping

Q: How do I know if my order has shipped?
A: Once your order ships, you will receive a confirmation email with tracking information to monitor your package.

Q: Can you ship to a PO Box?
A: We can ship to PO Boxes only via USPS. UPS shipments require a physical street address and cannot be delivered to PO Boxes.

Q: What if I entered the wrong shipping address?
A: Please contact us immediately. If the package needs to be rerouted, you may incur additional fees. Double-checking your address at checkout helps avoid delays.

Q: Do you ship internationally?
A: Sorry, Not at this time

Q: Will my shipping cost be the same for phone or email orders?
A: Not always. Shipping charges may vary between online, phone, and email orders due to different calculations for weight, size, and packaging.

Q: Can I ship my order to a different address than my PayPal account?
A: No. For PayPal payments, we must ship to the address registered with your PayPal account to comply with their policies.

If you have any other questions about shipping, feel free to reach out — we’re here to help!